Service Standards
We aim to provide an excellent service to all of our customers and to provide you with all the information you need to get the full benefit of the services we offer.
- You will be sent an application pack within 4 days of contacting us and asking us about registration.
- Providing all information asked for is given and clearly decipherable, we will send you a letter to advise you whether you have been approved, and to what level, within 8 days of receipt of your application.
- We will contact you every 6 months to ask you whether your personal information has changed and whether you still wish to remain on our list.
How to Complain
We hope that you will be entirely happy with the service that you receive from us, but should you have any reason to complain, then we will investigate the matter fully and try to put it right. We welcome your comments, good or bad, as a way of letting us know what you think and of helping us to improve our service to you.
Please call in the first instance on 0800 073 1315 or write to us at the following address:
New Futures
Gloucestershire Housing Association
2 St Michael’s Square
Brunswick Road
Gloucester
GL1 1JB
A copy of our Complaints Policy and Procedures is available upon request.
